crownph Privacy Policy
At crownph, protecting the personal information of our players is a responsibility we take seriously. This Privacy Policy explains what data we collect from users on our platform, how we use it, who we may share it with, and what rights you have over your own information. It applies to all individuals who visit, register on, or otherwise interact with the crownph website and its associated services in the Philippines. By creating an account or continuing to use our platform, you confirm that you have read and understood this policy. We encourage you to review this document regularly, as it may be updated from time to time to reflect changes in our practices or applicable law.
1. Data We Collect
When you register and use crownph, we collect several categories of personal information to provide you with a safe, functional, and personalised gaming experience. Account information collected at registration includes your full legal name, date of birth, email address, mobile number, and a username and password of your choosing. We also collect financial information necessary to process deposits and withdrawals in Philippine Peso (PHP), including details about your chosen local payment method — such as e-wallet account references or bank channel identifiers — though we do not store full card numbers or account credentials on our servers.
In addition to information you provide directly, we automatically collect certain device and browser data whenever you access the platform. This includes your IP address, browser type and version, operating system, device model, screen resolution, referring URL, and session duration. We collect usage data such as the games you play, betting history, pages visited, and features accessed, which helps us understand how players interact with the platform. Where you consent, we may also collect location data at a general level to verify that you are accessing the platform from within a permitted region. All data collected is limited to what is necessary for the purposes described in this policy.
2. Purpose of Data Use
crownph uses the personal data we collect for a range of legitimate purposes tied directly to operating a licensed online gaming platform for Philippine players. The primary purpose is to create and manage your player account, process transactions in Philippine Peso, verify your identity and age in accordance with regulatory requirements, and deliver the gaming services you have requested. We also use your data to communicate important account-related information, such as transaction confirmations, account security alerts, and updates to our policies.
Your usage data and game history help us improve platform performance, personalise your experience, and ensure that game recommendations and promotional offers are relevant to your interests. We process financial and behavioural data to detect and prevent fraud, money laundering, and other forms of abuse that could harm our players or the integrity of the platform. Where you have given your consent, we may use your contact information to send you news about promotions or new features — you can withdraw this consent at any time. We do not use your personal data for any purpose that is incompatible with the purposes listed here without first seeking your consent or as otherwise required by applicable Philippine law.
3. Cookies & Tracking
crownph uses cookies and similar tracking technologies to operate core platform functions and improve your experience. Strictly necessary cookies are always active and enable essential features such as maintaining your login session, remembering your language preference, and keeping your account secure during your visit. Without these cookies, the platform cannot function correctly, and they do not require your consent under applicable standards.
We also use functional cookies that remember your settings and preferences across visits, and analytical cookies that help us understand how players navigate the platform so we can identify areas for improvement. Where permitted, performance tracking may use anonymised aggregate data to measure page load times, error rates, and feature adoption. You can manage non-essential cookie preferences through your browser settings; however, disabling certain cookies may affect the availability or performance of some features. Third-party providers integrated into our platform — such as payment gateways and game studios — may set their own cookies subject to their respective privacy policies, and crownph is not responsible for those cookies. We recommend reviewing your browser's cookie documentation to understand your options for controlling how cookies are stored on your device.
4. Data Storage & Security
All personal data collected by crownph is stored on secure servers protected by industry-standard technical and organisational safeguards. We use encryption during data transmission (SSL/TLS protocols) and apply access controls that restrict who within our organisation can view or process sensitive player information. Passwords are stored in hashed form and are never accessible in plain text by any member of our team. We conduct regular security assessments and apply timely patches to our systems to guard against known vulnerabilities.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by Philippine regulatory and financial record-keeping obligations. When data is no longer required for its original purpose and retention is not mandated by law, we securely delete or anonymise it. In the event of a data breach that poses a risk to your rights and freedoms, crownph will notify the relevant regulatory authority and, where required, inform affected players in a timely manner. While we take every reasonable precaution to protect your data, no online system can guarantee absolute security, and you should also take steps to protect your own account credentials and devices.
5. Sharing with Third Parties
crownph does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may, however, share your data with carefully selected third-party service providers who assist us in operating the platform — including identity verification providers, payment processors, game content studios, and IT infrastructure partners. These providers are permitted to use your data only to the extent necessary to perform the services they provide to us, and they are contractually bound to maintain the confidentiality and security of your information.
We may also disclose your personal data to regulatory bodies, law enforcement agencies, or other authorities in the Philippines where we are legally required to do so, or where disclosure is necessary to prevent fraud, protect the safety of users, or enforce our Terms and Conditions. In the event that crownph undergoes a merger, acquisition, or transfer of assets, your personal data may be transferred to the acquiring entity as part of that transaction, subject to the same privacy protections described in this policy. We will notify you of any such change through a prominent notice on the platform or by contacting the email address associated with your account. We will never share your data in a way that is inconsistent with the purposes for which it was originally collected without first obtaining your explicit consent.
6. Your Rights as a User
As a player based in the Philippines, you have a number of rights regarding your personal data that crownph is committed to upholding. You have the right to access the personal information we hold about you at any time by submitting a request to our support team, and we will provide you with a copy of that data within a reasonable timeframe. If any of your information is inaccurate or out of date, you have the right to request that we correct it, and we will make the necessary updates promptly upon verification of your identity.
You also have the right to request the deletion of your personal data in circumstances where it is no longer necessary for the purposes for which it was collected, or where you withdraw your consent and there is no other lawful basis for processing. Please note that some data may need to be retained for legal or regulatory compliance reasons even after a deletion request. You have the right to object to certain types of processing, including direct marketing, and to request that we restrict the processing of your data in specific circumstances. To exercise any of these rights, please contact our support team using the details in the Contact section of this policy. We aim to respond to all valid requests within 30 days.
7. Protection of Minors
crownph is strictly an adult platform and does not knowingly collect personal data from individuals under the age of 18. Our registration process includes age verification steps specifically designed to prevent minors from accessing gaming services. If we become aware that personal data has been collected from a person under 18 without appropriate parental or guardian consent, we will take immediate steps to delete that information and close the associated account.
Parents and guardians who suspect that a minor may have registered on our platform using false information are strongly encouraged to contact our support team immediately. We cooperate fully with any parental request to identify and remove minor accounts, and we take such cases seriously. In line with our responsible gaming commitments, we also make parental control resources available and encourage households to use device-level filtering tools to prevent underage access to online gaming sites. The protection of minors is a shared responsibility, and crownph is committed to doing its part as a licensed platform serving the Philippines market. Please also refer to our Responsible Gaming page for additional safeguarding information.
8. Policy Updates
This Privacy Policy may be revised from time to time to reflect changes in our data practices, the services we offer, or applicable laws and regulations in the Philippines. When we make material changes that significantly affect how your personal data is handled, we will post the updated policy on this page with a revised effective date and, where appropriate, notify you through your registered email address or via a prominent notice on the platform. We encourage you to check this page periodically so that you remain informed about how crownph protects your information.
Your continued use of the crownph platform after any change to this policy takes effect constitutes your acceptance of the updated terms. If you disagree with any revision, you should stop using the platform and contact our support team to discuss options including account closure. Minor clarifications or corrections that do not materially affect your rights may be made at any time without specific notice. The effective date shown at the top of this page always reflects when the current version was last reviewed and approved. We are committed to maintaining transparency about our data practices and to keeping this policy current and accurate.
9. How to Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or the way crownph handles your personal data, please reach out to our support team — we are happy to help. You can contact us by email at support at crownph.pro and we aim to acknowledge all privacy-related enquiries within two business days and to provide a full response within 30 days. When submitting a request related to your personal data rights, please include your registered username and a clear description of your request so we can handle it efficiently.
Our support team is available around the clock to assist Philippine players with account, payment, and privacy questions. If you are not satisfied with our response to your privacy concern, you also have the right to raise a complaint with the relevant data protection authority in the Philippines. crownph is committed to resolving all privacy matters fairly and transparently, and we will always work in good faith to address your concerns. For general help and frequently asked questions about the platform, you may also visit our FAQ page. Your trust is important to us, and we treat every data enquiry with the seriousness it deserves.
Questions About Your Data?
Our support team is ready to answer any privacy-related question you may have. You can also visit our FAQ page for quick answers about account management, data handling, and platform rules. Ready to join the Philippines' most trusted online gaming platform? Create your free account today and play with confidence.